gi99 Privacy Policy

This Privacy Policy ("Policy") describes how gi99, accessible at https://gi99.cc ("gi99", "we", "us", "our"), collects, processes, stores, and protects the personal data of individuals ("you", "your", "the Player") who access or use the gi99 platform, including all associated betting, casino, and gaming services.

gi99 is an online betting and casino platform designed for English-speaking players in Bangladesh. All transactions on the platform are denominated in Bangladeshi Taka (৳). By registering an account on gi99, using any of its services, or simply visiting the website, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

This Policy should be read alongside the gi99 Terms & Conditions and the Responsible Gaming page, both of which contain additional obligations and rights relevant to your use of the platform.

gi99 collects personal data through several channels: directly from you during registration and platform use, automatically through technical systems as you interact with the website, and in limited cases from third-party verification or payment providers. The categories of data we collect are outlined below.

gi99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, genetic data, or biometric data unless specifically required by law.

gi99 uses the personal data we collect for the following defined purposes only. We do not use your data for any purpose beyond those listed below without first obtaining your explicit consent:

• Account management: Creating, maintaining, and administering your gi99 account, including processing login sessions, balance updates, and preference settings.
• Identity verification (KYC): Confirming that you meet the minimum age requirement of 21 years and that your identity matches the details provided at registration. This may involve cross-referencing data against government-issued identification documents.
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner Bangladeshi banks. Financial data is shared with payment processors only to the extent necessary to complete transactions.
• Fraud and security monitoring: Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, account takeover attempts, and other forms of prohibited conduct as defined in the gi99 Terms & Conditions.
• Responsible gaming compliance: Monitoring account activity patterns to identify signs of problem gambling, applying player-requested limits and self-exclusion requests, and fulfilling responsible gaming obligations.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the gi99 platform, identify technical issues, and enhance the user experience for players across Bangladesh.
• Customer support: Responding to your queries, complaints, and requests submitted via email or live chat, and maintaining records of interactions for quality assurance.
• Legal compliance: Meeting obligations imposed by applicable law, regulatory bodies, or court orders, including record-keeping requirements and responses to lawful information requests.

gi99 processes your personal data on the following legal bases depending on the specific purpose:

• Contractual necessity: Processing that is required to fulfil our obligations under the gi99 Terms & Conditions — including account creation, payment processing, and service delivery — is carried out on the basis that it is necessary for the performance of our contract with you.
• Consent: Where gi99 relies on your consent to process data — for example, for optional communications or non-essential cookies — you may withdraw that consent at any time by contacting [email protected] or adjusting your account settings.
• Legitimate interests: gi99 may process data where it has a legitimate business interest in doing so and that interest is not overridden by your privacy rights. This includes fraud prevention, platform security, and internal analytics using anonymised data sets.
• Legal obligation: gi99 processes and retains certain data to comply with applicable legal requirements, including anti-money laundering regulations, record-keeping obligations, and responses to lawful requests from authorised bodies.

gi99 does not sell, rent, or trade your personal data. We share your data only in the following limited and controlled circumstances:

• Payment service providers: To process your deposits and withdrawals, gi99 shares the minimum necessary financial data with providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers are subject to their own privacy policies and are bound by applicable financial data protection requirements.
• Identity verification partners: To fulfil Know Your Customer (KYC) obligations, gi99 may share identity documents and personal details with third-party verification service providers. These partners are contractually prohibited from using your data for any purpose other than verification.
• Technology and infrastructure providers: gi99 uses trusted third-party providers for hosting, security monitoring, and platform analytics. These providers access data only as necessary to perform services on gi99's behalf and are bound by data processing agreements.
• Legal and regulatory disclosure: gi99 may disclose personal data to law enforcement authorities, regulatory bodies, or courts where required to do so by law or in response to a valid legal order. gi99 will not disclose more data than is required by the specific legal obligation.
• Business transfers: In the event of a merger, acquisition, or transfer of business assets, player data may be transferred to the acquiring entity. Players will be notified of any such transfer and the applicable privacy terms of the new entity before the transfer takes effect.

In all cases of data sharing, gi99 applies a minimum-necessary principle: only the data strictly required for the specific purpose is shared, and recipients are contractually bound to handle that data securely.

gi99 uses cookies and similar client-side storage technologies to operate the platform effectively and improve the user experience. Cookies are small text files placed on your device when you visit gi99.cc. The following types of cookies are used:

• Essential cookies: Required for the platform to function. These include session authentication tokens, login state cookies, and security cookies that prevent cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: Used to remember your preferences such as language settings and display options. These improve your experience but are not essential to core functionality.
• Analytics cookies: Used to collect anonymised information about how players interact with the gi99 platform — pages visited, session duration, device type, and similar aggregate metrics. This data is used solely to improve the platform and is not linked to identifiable individuals.
• Security cookies: Used to detect fraudulent login attempts, bot activity, and unusual session behaviour that may indicate a security incident.

gi99 does not use third-party advertising cookies or cross-site behavioural tracking technologies. You may control cookie settings through your browser's privacy settings; however, disabling essential cookies will impair your ability to log in and use the gi99 platform.

gi99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status plus a minimum period following account closure, as required by applicable financial and anti-money laundering record-keeping obligations.
• Transaction records: Financial transaction data, including deposit and withdrawal records, is retained for a minimum of five (5) years from the date of the transaction in accordance with standard financial record-keeping practice.
• Identity verification documents: KYC documents are retained for the period required by applicable law from the date of the most recent transaction or account activity, whichever is later.
• Support communications: Records of customer support interactions are retained for up to three (3) years from the date of the interaction, for quality assurance and dispute resolution purposes.
• Analytics data: Anonymised, aggregated usage data that cannot be linked back to an individual player may be retained indefinitely for platform improvement purposes.

Once the applicable retention period has expired and there is no legal obligation requiring continued storage, gi99 will securely delete or anonymise the relevant personal data.

As a player on the gi99 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your account username and a clear description of your request:

• Right of access: You have the right to request a copy of the personal data gi99 holds about you, together with information about how that data is being used.
• Right to rectification: If any personal data held by gi99 is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain details directly within your account settings.
• Right to erasure: You may request that gi99 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider where technically feasible.
• Right to object: You may object to processing carried out on the basis of legitimate interests. gi99 will assess your objection and cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where gi99 relies on your consent as the legal basis for any processing, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

gi99 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption: All data in transit between your device and gi99's servers is encrypted using industry-standard SSL/TLS protocols.
• Password hashing: Player passwords are never stored in plain text. They are processed using secure one-way hashing algorithms before storage.
• Access controls: Access to systems holding personal data is restricted on a need-to-know basis. gi99 staff members are granted the minimum level of access required to perform their specific role.
• Intrusion detection: gi99's infrastructure is monitored continuously for signs of unauthorised access, unusual traffic patterns, and potential security incidents.
• Regular security reviews: gi99 conducts periodic reviews of its security practices and infrastructure to identify and remediate vulnerabilities.

While gi99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a security incident that affects your personal data, gi99 will notify affected players within a reasonable timeframe and take immediate steps to contain and investigate the incident.

gi99 is strictly an adult platform. The minimum age requirement to register and use gi99 is 21 years. gi99 does not knowingly collect personal data from individuals under the age of 21.

If gi99 becomes aware that an account has been registered by or on behalf of a person under the age of 21, that account will be immediately suspended, all associated data will be reviewed, and the account will be permanently closed. Any funds held in the account may be forfeited in accordance with the gi99 Terms & Conditions.

Parents and guardians who believe that a minor in their care has registered an account on gi99 are encouraged to contact us immediately at [email protected] so that the matter can be resolved promptly.

gi99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, applicable law, or regulatory guidance. When we make material changes to this Policy, we will update the effective date displayed at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how gi99 is protecting your information. Your continued use of the gi99 platform following the publication of any revised Policy constitutes your acceptance of those changes.

Where changes are significant — for example, where we introduce a materially new use of your personal data — gi99 will take steps to bring those changes to your attention through a platform notification or by email to your registered address.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gi99 handles your personal data, please contact our support team using the details below. We are available 24 hours a day, 7 days a week and will respond to all privacy-related enquiries as a priority.

When contacting us regarding a data rights request, please include your gi99 account username, the email address associated with your account, and a clear description of your request. This will help us locate your records and process your request efficiently.