gi99 Frequently Asked
Questions

gi99 requires a government-issued photo ID for KYC verification — a valid National Identity Card (NID), passport, or driving licence is accepted. You may also be asked to provide proof of your registered mobile number or a recent bank or mobile wallet statement. Documents should be clear, unedited photographs or scans. Most KYC submissions are reviewed within 24 hours.

The minimum age to register and use gi99 is 21 years. This requirement is strictly enforced. gi99 will request age verification documents at registration and at any subsequent point. Accounts found to belong to players under 21 are permanently closed and any funds held may be forfeited in accordance with the gi99 Terms and Conditions.

To reset your gi99 password, click the 'Forgot Password' link on the login page and enter the email address associated with your account. A password reset link will be emailed to you within a few minutes. If the email does not appear in your inbox, check your spam folder. If you still cannot access your account, contact the gi99 support team at [email protected] for direct assistance.

No. gi99 strictly permits one account per person. Registering multiple accounts — whether under the same name, different names, or across shared devices — is a violation of the gi99 Terms and Conditions. Duplicate accounts may be permanently closed and any bonuses or winnings associated with them forfeited. If you have accidentally created a duplicate account, contact support immediately to resolve the situation.

To close your gi99 account, email [email protected] with your account username and a clear request for permanent closure. Before submitting the request, ensure you have withdrawn any remaining balance, as closure requests are processed promptly and access to the account is revoked immediately upon confirmation. If you are closing the account for responsible gaming reasons, consider using the self-exclusion tool instead.

bKash deposits on gi99 are credited to your account almost instantly — typically within one to three minutes of completing the transfer. gi99 processes bKash payments in real time during normal operating hours. If a deposit has not appeared in your account balance after fifteen minutes, contact the gi99 support team with your bKash transaction reference number and our team will resolve the issue promptly.

The minimum deposit on gi99 is ৳200. This applies across all supported payment methods including bKash, Nagad, Rocket, Upay, and bank transfer. There is no maximum deposit limit imposed by gi99, although your individual mobile wallet or bank may apply its own daily transaction cap. For high-volume deposits via bank transfer, processing times may differ from instant mobile wallet credits.

To withdraw via Nagad, log in to your gi99 account, navigate to the Withdrawal section, select Nagad as your method, enter your registered Nagad wallet number and the amount you wish to withdraw. Withdrawals to Nagad are typically processed within one to six hours during normal business hours. Make sure the Nagad number on file matches your verified account details, as mismatched wallet numbers will delay processing.

The minimum withdrawal amount on gi99 is ৳500. This threshold applies to all withdrawal methods including bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawal requests below this amount will not be processed. If your account balance is below the minimum, continue playing or contact support for guidance. There is no fee charged by gi99 on standard withdrawals, though your bank or wallet provider may apply their own charges.

gi99 does not charge any platform-side fees on deposits or withdrawals. The full amount you deposit is credited to your account, and the full amount you request in a withdrawal is sent to your wallet or bank. However, some mobile wallet providers such as bKash or Nagad may apply their own transaction fees on outbound transfers — these are imposed by the wallet provider and are outside gi99's control.

Yes, gi99 accepts deposits via bank transfer from several Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. Bank transfer deposits typically take one to four hours to appear in your gi99 account, compared to the near-instant processing of mobile wallet methods. For your first bank transfer, you may be asked to verify the account number matches your KYC-confirmed identity.

To place a cricket bet on gi99, navigate to the Cricket section from the main menu. You will find a live list of upcoming and in-progress matches including BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures. Select the match you want, choose your market — match winner, top batsman, total runs, or other available options — enter your stake in BDT, review the odds, and confirm. Settled bets are credited to your account balance within minutes of the match result.

gi99 offers an extensive catalogue of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The gi99 Slots section includes classic three-reel slots, modern five-reel video slots, megaways titles, and jackpot slots. Games are filterable by provider, volatility, and theme. All slots on gi99 use certified random number generators to ensure fair outcomes on every spin.

Yes. gi99 features a full live casino section powered by Evolution Gaming and Ezugi, offering real-time games including Live Baccarat, Live Roulette, Live Blackjack, Live Dragon Tiger, and Live Teen Patti. Games are streamed in high definition with professional dealers. The live casino is accessible on both desktop and mobile browsers with no additional software download required.

Yes, gi99 is fully optimised for mobile browsers on both Android and iOS devices. The entire platform — including sports betting, slots, live casino, and account management — is accessible directly through your phone's browser at gi99.cc with no app download required. The mobile interface is responsive and adapts to all screen sizes, providing a smooth experience on both smartphones and tablets across Bangladesh.

gi99 follows standard cricket betting rules for BPL matches. A match must reach a minimum number of overs as defined by the Duckworth-Lewis method for bets to stand in the event of weather interruption. Pre-match bets are settled based on the official match result. In-play bets are settled in real time. If a match is abandoned without reaching the minimum over threshold, most markets are voided and stakes returned. Full rules are available in the gi99 Terms and Conditions.

Return to Player percentages vary by game and provider on the gi99 platform. Most certified slot titles from providers like Pragmatic Play and NetEnt carry an RTP between 94% and 97%, which is in line with industry standards. The RTP for each game is typically displayed in the game's information panel before you start playing. gi99 only hosts games from certified providers whose RTP figures are independently audited.

gi99 offers a welcome bonus to newly registered players who complete their first deposit. The specific bonus structure — including the match percentage and maximum bonus amount in BDT — is displayed on the gi99 promotions page at the time of registration. Welcome bonuses at gi99 are subject to wagering requirements that must be met before winnings derived from bonus funds can be withdrawn. Always read the full bonus terms before claiming.

A wagering requirement is the number of times you must bet the bonus amount before any winnings from it can be withdrawn. For example, if gi99 awards a ৳1,000 bonus with a 20x wagering requirement, you must place a total of ৳20,000 in bets before withdrawing. Not all game types contribute equally — slots typically count 100%, while live casino games may contribute less. Full contribution rates are listed in the specific bonus terms on gi99.

Yes, gi99 runs ongoing promotions for existing players including reload deposit bonuses, free spin offers on selected slot titles, and seasonal promotions tied to events like IPL, BPL, and Eid. Active promotions are listed in the gi99 promotions section of the platform. Promotional offers are subject to individual terms and expiry dates — check the promotions page regularly, as offers are updated throughout the year.

No — bonus winnings on gi99 cannot be withdrawn until the associated wagering requirement has been fully completed. Until the wagering threshold is met, the bonus amount and any winnings generated from it are held as non-withdrawable funds. Your real-money balance, however, remains fully withdrawable at any time. The current progress toward completing a wagering requirement is visible in your gi99 account bonus dashboard.

gi99 rewards regular players through an ongoing loyalty programme where consistent wagering activity earns points that can be converted to bonus credit or used for access to exclusive promotions. Higher activity tiers unlock improved withdrawal limits, personalised bonus offers, and priority customer support. Details of the current loyalty tier structure are available in the promotions section of your gi99 account dashboard.

gi99 operates as an online betting and casino platform serving English-speaking players in Bangladesh and runs on SSL-encrypted infrastructure to protect all player data and financial transactions. The platform applies strict KYC and responsible gaming protocols. gi99 does not make specific claims about local licensing — players are responsible for understanding the laws applicable to online gambling in their jurisdiction before registering.

gi99 uses industry-standard SSL/TLS encryption on all data transmitted between your device and the gi99 servers. Passwords are stored using one-way hashing algorithms and are never held in plain text. Access to player data is restricted on a strict need-to-know basis within the gi99 team. Financial data shared with payment processors is transmitted over encrypted channels and governed by data processing agreements. Full details are in the gi99 Privacy Policy.

To self-exclude from gi99, log in to your account and navigate to the Responsible Gaming section in your account settings. You can select a self-exclusion period of six months, one year, three years, or permanent closure. The exclusion takes effect immediately and cannot be reversed during the chosen period. You can also request self-exclusion directly by emailing [email protected] — our team will process it as an emergency priority and suspend your account within one business hour.

Yes. gi99 provides deposit limit controls that allow you to cap how much you can deposit per day, per week, or per month. Once a limit is set, it cannot be exceeded until the period resets. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 24-hour waiting period before it activates — a deliberate design choice to prevent impulsive decisions. Deposit limits are configured in the Responsible Gaming section of your account settings.

If you suspect unauthorised access to your gi99 account, change your password immediately using the account settings panel and contact our support team at [email protected]. Our security team can freeze your account, review recent login activity, and investigate any suspicious transactions. We recommend using a strong, unique password for your gi99 account and never sharing your login credentials with anyone under any circumstances.